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  Farmers Mutual Fire Insurance, NJ

Since March 2009, Farmers Mutual of Salem has been accepting online payments via MyOnlineBill. The success of the online payments has by far surpassed our initial expectations. Approximately, 15% of our payments are made via the online payment service and approximately 20% of our customers have utilized the system. Some of the key benefits of the system is it gives our insured’s multiple options to pay their insurance, has increased our policy retention, and has cut down on late payments by offering the auto-pay feature. From an internal perspective, the system is user friendly and well documented with all customer details and transaction history. The partnership with MyOnlineBill has been a positive one for Farmers of Salem.

Servicing 30,000 Customers

EDCO Disposal, CA

As one of the first clients in 2005 to start using MyOnlineBill for accepting payments online for credit cards/electronic checks and offering monthly automatic payments it has been a very successful endeavor. For our customers it is very user friendly, easy to navigate with up to date email notifications. For our employees the training documentation is detailed and easy to understand. The retained information on each customer along with the ease to navigate the system allows for immediate assistance on the phone or by email to field any customer questions. The transaction reporting, both historical and current, is very adaptable and comprehensive. As a company focused on providing the very best customer service along with making it easy for the customer to do business; it has been an innovative partnership.

Servicing 300,000+ Customers