IVR

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IVR

MyOnlineBill’s cloud-based IVR Touch-Tone Payment system is a scalable and all-inclusive automated phone solution to meet the growing needs of your organization. Fully hosted by MyOnlineBill and with recordings customized to your brand, our IVR platform is secure, simple, and easy to use. With its seamless and efficient use, your Customer Support can save valuable minutes with each payment, wisely redirecting time to other needs.

Other highlights:

  • Both English and Spanish are currently supported
  • Customers can pay their bill in full or make a partial payment via either credit card or ACH
  • If a registered customer, an email receipt will be automatically sent in addition to the transaction ID

Benefits

Efficient

In just a couple minutes, a customer can make a payment via MyOnlineBill’s IVR solution, freeing up valuable Customer Support resources.

Secure

Both you and your customers can be confident that all transaction and payment data is secure transmitted and stored through our IVR solution.

Visibility

Once the payment is made via IVR, the transaction is available for view instantly in Management Portal reports, providing instant visibility into all transactions by that customer.